Terms & Conditions
- Free Shipping Global Reach:
We deliver free shipping to most countries and regions in the world, except for some remote areas.
All packages will send by DHL / Fedex / UPS on a signed for delivery service. It could be 5 - 10 days from order.Because of the impact of the covid-19 epidemic, it can sometimes take as long as 2-3 weeks.
If DHL/Fedex/UPS considers your area to be a remote area, an additional charge will be charged and you need to pay for it yourself.
Usually an extra $40 is required. When the express company reports that additional charges are required, we will communicate with you. If you do not agree, you can request a refund and cancel the order.
- Free Return:
If because of the quality of the goods, we support returns. If lost or deducted, we will resend or refund. We will not let you lose a penny.
If you need to return the goods because of the quality of the goods.
You need to contact customer service within one week after receiving the goods.But it is not due to the quality of the product and the return is required,you need to bear all courier fees.
If more than one week after receiving the goods, we will no longer accept the return request.
If you damage the product, or tear off the label of the product, or soil the product, or other behaviors that may affect the resale of the product, you will be refused return.
- SAFE TRANSACTION:
All services are safe and reliable. If the package is lost or detained, we will resend it.
In most cases, our courier company will be responsible for customs clearance and delivery to your home. You do not need to pay any taxes. So, you only need to pay the price shown on our website.
In fact, only 1% of our customers in Europe are eventually required to pay taxes due to random inspections by customs, and 99% of customers pass customs smoothly.
Of course, if you are not lucky enough and are required to pay taxes, you need to deal with it yourself.
- Payment methods are PayPal,Bank Transfer,Bitcoin, credit card, etc., please ask customer service.
- Please be prepared to indicate the size of shoes. If it is because you reported the wrong size, we do not support return.
- Due to time difference, our customer service may not reply in time. Please send us message.
- To maintain the huge data of the website, our work may sometimes be poor. For example, if the size you want is not in stock, we may ask you to replace it or refund. Of course, this is rare.
- If the sneaker you need is not found on the website, you can seek customer service. Sometimes our website does not update all the inventory.
- All orders will be process and ship to you only after payment is completed. Orders that have not been paid will not be process.
- If there are some irresistible reasons, we have the right to explain to you.